Customer Login

Customer
Centricity

At DRA, we believe that a brand is created by its customers, which is why our business...

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Guaranteed On
Time Delivery

At DRA, we understand that home buying is probably one among the most important...

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Knowledge
Dissemination

At DRA, we believe that ‘Knowledge is Power’. A home buyer is bound to have multiple...

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Service Mindset

Customer service is the focus of our business, which is why we have set the bar high by operating...

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Sound Financial
Health

Sound financial health speaks volumes about the success of a business. Thanks to our...

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Professionalism
at the Core

DRA is a professionally managed company and in letter and spirit, we maintain professionalism...

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Background

Customer Delight Meter Scoring high on delight

Customer delight meter is a tool developed by DRA to understand the happy pulse of the customers. We have partnered with a customer analytics firm to map the customer's journey during the entire purchase cycle. The feedback system across touch points helps evaluate customer satisfaction at every stage. The sole motto of this approach is to learn customer pain points and requirements in order to deliver exceptional services at all times of their purchase cycle.

Customer Delightmeter*

Home buying journey with DRA

At DRA, we believe that the real journey begins only after booking your apartment.
In our endeavour to serve you better, we have mapped out the after-sales process which we believe would be
useful to you after booking your apartment.

01

Dedicated Customer Relationship
Manager assigned

03

Enroll with Upper Storey
(customer loyalty program)

05

Signing of Agreements

07

Registration of your
dream home

09

Handover checklist
and reviews

11

Complete handover of your
dream home

01

Dedicated Customer Relationship
Manager assigned

02

Access provided to Online
Customer Portal

03

Enroll with Upper Storey
(customer loyalty program)

04

Complete coordination and support
for home loan processing

05

Signing of Agreements

06

Intimation of stage dues
through demand letter

07

Registration of your
dream home

08

Construction progress review
at mid-term

09

Handover checklist
and reviews

10

Allotment of car parking space

11

Complete handover of your
dream home

12

Formation of welfare association